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Service Assurance and Keeping Up with the Demand to Deliver New Services - IPTV, data, VoIP, ...

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Service Providers are constantly looking for ways to speed delivery to market without compromising quality. Automation is the only way to effectively accomplish this task. Manual solutions and CLI are labor intensive and error prone which results in lost revenue and customer dissatisfaction.

A single system to automate repeatable processes not only makes the fulfillment process significantly quicker but also eliminates costly errors. But it can't stop there. Once services are deployed, customers frequently need to change their service. For example a customer may require more bandwidth, or a different configuration. Redcell allows service providers to react quickly and efficiently to these customer needs. The result is delivering services to the end user faster, and with higher level of quality. 

Let's take a look at a graphical representation of the Redcell solution for service fulfillment:

Redcell's Service Assurance Solution delivers powerful and flexible tools for service providers to monitor the health of their network and services to ensure the best customer experience.

Here are some key features of Redcell for Service Fulfillment:
  • Common interface across multiple services 
  • Track associations between services & customers/subscribers or network resources through the CMDB 
  • Unified Service Provisioning 
  • Transaction Model 
  • Auditing of All Service Transactions 
  • Service Templates 
  • Service Preview 
  • Integration with Pools 
  • Service Quick Views 
  • Tools to extend existing services or model & rapidly deploy new services 
More Technical Notes:

Service Assurance 
  • Proactive device/service health monitoring 
  • Service Diagnostics (OA&M) 
  • Data Collection and associated formulas and metrics for collected data 
  • Performance Dashboards 
  • Prepackaged Monitors 
Core/Aggregation Network 
Integrated Service 
Edge/CPE Network 
  • NNI Service 
  • UNI Service 
  • CPE Configuration, VLANs 
Core MPLS 
  • MPLS Traffic Engineered LSPs (RSVP - TE) / TE Tunnels & Named Paths 
 
According to The Cisco Visual Networking Index (VNI) Global Mobile Data Traffic Forecast, global mobile data traffic will increase 26-fold between 2010 and 2015. This will mean even more challenges for all tiers of Service Providers - and the only way to get there and succeed will mean having the best software.

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